Privacy Policy

1. Introduction

Welcome to OhooVideo ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look at your personal data and how we will use that data.

By using OhooVideo, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when using our service:

• Account Information: Name, email address, profile picture, and password
• Payment Information: Billing address, payment method details (processed securely through our payment providers)
• Generated Content: Videos you create, prompts you submit, and related metadata
• Communication Data: Messages, support tickets, and feedback you provide

2.2 Automatically Collected Information

We automatically collect certain information when you use our service:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages viewed, features used, time spent, and error logs
• Cookies and Tracking Technologies: Session cookies, analytics data, and preference settings

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our AI video generation services
• Account Management: To create and manage your account, process payments, and track credit usage
• Communication: To send you updates, security alerts, and support messages
• Analytics: To analyze usage patterns, optimize performance, and develop new features
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party companies who assist us in operating our service (AI providers, payment processors, hosting services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law, court order, or government authorities
• User Consent: When you explicitly consent to sharing for specific purposes

We do not sell your personal data to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted storage of sensitive data at rest
• Access Control: Restricted access to personal data on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability scans
• Data Backup: Regular backups to prevent data loss

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Object: Opt-out of certain data processing activities
• Portability: Receive your data in a structured, machine-readable format
• Opt-Out of Marketing: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us at support@ohoovideo.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your activities on our service:

• Essential Cookies: Required for the service to function (authentication, security)
• Performance Cookies: Analytics and performance monitoring
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. However, disabling cookies may affect some features of our service.

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Retention of Data

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Account data will be retained for the duration of your account, and generated content will be stored until you delete it.

11. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date.

We recommend that you review this privacy policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

• Email: support@ohoovideo.com
• Website: https://ohoovideo.com

We will respond to your requests within a reasonable timeframe, typically within 30 days.